Refund policy

When you get a refund

• Not installed yet: any order whose eSIM has not been installed can be cancelled for a full refund within 30 days of purchase.
• Could not install or never connected: if the eSIM cannot be installed on a compatible, unlocked device, or never connects at the destination, and our support cannot fix it, you choose between a replacement and a full refund.
• Duplicate order: accidental duplicate purchases are refunded in full.

When we cannot refund

• The eSIM has connected to a network and the plan has started.
• The device is not eSIM-compatible or is carrier-locked (check the compatible devices page before buying).
• Unused days of a plan that was used.
• The eSIM was deleted from the device after installation.

How to request one

Write to hello@simtrotter.local with your order number. Refunds go back to the original payment method within 5–10 business days after approval.