Help centre

Before you buy

Which plan should I choose? Count the days you will be at the destination, including arrival and departure days. The plan starts when the eSIM first connects at the destination, so there is no need to add extra days for the flight.

Can I use it in more than one country? A country eSIM works in that country only. For a trip across several countries choose a regional plan (Europe, Asia, Latin America, Middle East, Africa) or the Global plan.

Is the data really unlimited? Yes. A fair-use policy applies to extreme usage, as with every unlimited travel plan.

Installation

I did not receive the e-mail. Check spam, then log in and open My eSIMs: the QR code is always there. If you checked out as a guest, use the link in the order confirmation.

The QR code does not scan. Enter the details manually: SM-DP+ address and activation code are shown next to the QR code. On iPhone: Add eSIM → Use QR Code → Enter Details Manually.

“This code is no longer valid”. An eSIM can be installed once. If it was installed and deleted, contact support with your order number and we will issue a new one.

At the destination

No connection. Check that the eSIM is selected for mobile data and that Data Roaming is on for the eSIM line. Toggle airplane mode once. If the phone shows “No service”, select a network manually under Network Selection.

Slow speed. Try selecting another network manually. 5G availability depends on the local operator and your device.

Can I make calls? The eSIM is data only. Use WhatsApp, FaceTime or any app for calls; your own number stays active on your physical SIM.

Orders and refunds

Can I change the destination after buying? Yes, as long as the eSIM has not been installed. Write to support.

Refunds. If the eSIM could not be installed or never connected, you receive a replacement or a full refund. See the refund policy.

Contact

E-mail hello@simtrotter.local. We answer every day, usually within an hour.